1. Processing Time

     Orders are processed on business days only (Mon–Fri). Weekends and Chinese public holidays excluded. In-stock: ship within 1–3 business days after payment. Custom tablecloths: 7–15 business days after approval + payment.

2. Shipping Methods

    ✈ Air (Recommended): 5–12 business days. Trackable, reliable claims. Higher cost. 

   🚚 Land (Economy): 30–60 business days. Lower cost, higher risk. Choosing = accept all risks. ⚠ Cannot change after confirmation.

3. Currency & Payment

    All prices in US Dollars (USD). Your bank, credit card company, or payment provider may charge currency conversion fees, international transaction fees, or other charges. These are determined by your financial institution and are not our responsibility. PayPal e-check orders ship only after payment clears.

4. Duties (DDU)

    Prices exclude all import taxes. Buyer pays. Refusal = return shipping at buyer's cost.

5. Split Shipments

    Multi-item orders may ship from different warehouses and arrive on different dates. Unless we notify you of a cancellation, please expect all packages separately.

6. Carrier Selection

    We choose the best carrier (UPS, FedEx, etc.) based on destination, weight, and dimensions. Small accessories may use a different service.

7. Address & Delivery

  1. Wrong address = buyer's cost 

  2. Address changes after dispatch: fee, not guaranteed 

  3. No PO Box / APO/FPO

  4. Delivered but not received? Report within 48h 

  5. Unclaimed packages returned at buyer's expense

8. Damage & Missing Items

  1. Report within 48h with unboxing  photos + packing list

  2. We assist carrier claims per carrier terms

9. Out of Stock

    We'll email restock date. Wait or refund.

10. Order Verification

    Suspicious orders reviewed. Failed = cancelled + refunded.

11. Holiday Impact

    Chinese public holidays (Spring Festival, National Day, etc.) and destination country public holidays may affect production and shipping schedules.

12. Shipping Delays

    We are not responsible for delays caused by shipping carriers or local customs/authorities.

13. Force Majeure

    No liability for war, natural disasters, pandemics, customs changes.