Returns & Exchanges Policy

We take product quality seriously. Every item is inspected before shipping. If something isn't right, here's how we help.

1. Return Window

Submit your request within 7 days of delivery with clear photos + video. Requests after 7 days may be denied.

2. Non-Custom Products

Returns accepted only for:
  • Damaged in transit or factory defect
  • Lost during shipping
  • Substantially different from order (wrong item sent)
We reserve the final decision to ensure a fair resolution.

3. Custom Tablecloths

Custom products are made to order. We offer replacement only — no refunds.
  • Free replacement only for transit damage, factory defects, or printing/sizing errors
  • Exclusions: minor screen color variation, customer's own typos/wrong details/wrong dimensions
  • No cancellation or refund after production starts

4. Close-Out/Sale Items

Close-out items are eligible for replacement only — no refunds.

5. Return Conditions

1. Items must be in original packaging, all accessories, tags, unused
2. Items with wear, stains, odors, or pet hair: 10–20% restocking fee
3. Items assessed as unsellable (used, washed, persistent odor): 50% refund only
4. Missing accessories/packaging/tags: 15% deduction
5. You may choose: accept deducted refund, or have the item sent back to you (return shipping at your cost)

6. Exchanges

1. One free exchange per order (customer pays return shipping)
2. Second exchange or after return window: customer pays all shipping
3. Our error (wrong item/size/color): free replacement, we pay shipping
4. If returned item is assessed as unsellable, we may refuse exchange

7. Return Shipping

International return shipping is the buyer's responsibility. If our manufacturing defect or shipping error is confirmed, return shipping may be discussed.
Original shipping charges are non-refundable.

8. Refused Deliveries

If a package is refused or unclaimed and returned, return shipping costs are deducted from your refund.

9. Non-Returnable Items

  • Fabric swatches and sample orders
  • Damage from misuse or improper care
  • Used or washed items
  • Screen color variation, ±2% size tolerance
  • Land freight delays, customs delays
  • Coffee machine voltage mismatch, dry-run, disassembly
  • Requests after 7-day window

10. Refund Processing

1. Refunds processed 3–5 business days after warehouse inspection
2. Refund via original payment method
3. May take up to 10 business days to appear on your account
4. Shipping and customs fees already incurred are non-refundable

11. Goodwill Policy

While the law allows us to refuse refunds on used or unsellable items, we choose to act in good faith and flexibility. Decisions outside standard return conditions are made as goodwill, not legal obligation. Contact us to resolve any issue.

12. Final Decision

We reserve the final decision on all returns and exchanges. We are committed to fair and reasonable resolution of every case.